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For more information, contact Susan Gillis.

Telecommunicator Update

Page Last Updated March 2015
The Sheriffs' Education and Training Standards Commission approved in-service training requirements which will be implemented January 2016. These rules include the following annual requirements:

Telecommunicator (16 credits)

Required Topics:
Communicating Effectively with Crisis Callers     (4 hours/credits)
Becoming a Leader in the Communications Center     (4 hours/credits)

Handling Suicide Callers   (4 hours/credits)

Topic of Choice:

Law Enforcement Intelligence Update     (4 hours/credits)
Officer Safety: Responding to Crimes Off-Duty     (2 hours/credits)
Recognizing and Managing Stress     (2 hours/credits)

Lesson plans will be available on the Web on or before November 1, 2015. If you are an agency head, school director, or instructor, email Susan Gillis at to obtain the In-Service lesson plans on the web. Video clips cannot be obtained directly from the website.

Contact the NCJA Library at 910-525-4151, ext. 257, to borrow a CD to copy the video clips or purchase the In-Service Training Package through the NCJA BOOKSTORE.

The NCJA Audio-Visual Library will have CDs/DVDs for loan. The only cost will be return postage. Trainers/administrators are permitted to save the materials and to copy and duplicate as needed.