North Carolina Justice Academy

North Carolina Department of Justice

Telecommunicator Supervisor Training

Please check our "Available Training" page for the most current status of the course. 

Who Should Attend:

All telecommunicators (sheriffs, police, emergency service centers, highway patrol, etc.) who are employed by or sponsored by an emergency services center and are preparing and/or performing the duties of a communications center supervisor.

Course Goals:

To provide the participant with knowledge and skills required to effectively supervise personnel in an emergency communications center.

Course Objectives:

The student will be able to:
> Define and describe the various roles filled by the supervisor.
> Identify and initiate proper intervention to solve problems when they occur.
> Identify procedures necessary to refer problems and remedies with proper use of the chain of command.
> Define terms and concepts associated with criminal prosecutions and civil prosecutions.
> List and explain various claims that may be brought against an agency in relation to supervisory actions.
> List in writing ways to minimize and/or avoid litigation by using proper supervisory methods.
> Describe the relationship between liability exposure and policy-and-procedure enforcement.
> Identify ways to better manage personal resources and successfully complete a self-assessment of your skills, knowledge and abilities.
> Describe how motivation affects work and how to motivate employees better.
> Explain the role of the supervisor as a leadership role model to employees.
> Demonstrate key dynamics of the communications process.
> Identify the important attributes of documentation and how to effectively use it.
> Define the term motivation.
> List and explain various motivational techniques.
> Utilize identified methods for counseling employees to address factors in high performance by employees.
> Describe the construction process for staff studies and methods used for planning and completing needs assessments, job-task analysis and job descriptions.


This course employs lecture, conference, and group exercise.

Course Requirements:

The student is required to attend the entire course. All practical exercises must be satisfactorily completed.


Register for ALL NCJA classes (traditional classroom and online) on our  North Carolina Justice Academy Training Portal. After signing in to the portal, you can view ALL available classes. If you don’t have a portal account, instructions for creating one are located here.


Course Coordinator:

Susan Gillis


Length of Course:

Three days - 24 hours