North Carolina Justice Academy

North Carolina Department of Justice

Telecommunicator Certification Course

Please check our "Available Training" page for the most current status of the course. 

Who Should Attend:

All telecommunicators (sheriffs, police, emergency service centers, highway patrol, etc.) who are employed by or sponsored by an emergency service center.  All persons who are employed as telecommunicators under the direct supervision of a sheriff’s office are required by the North Carolina Sheriffs’ Education and Training Standards Commission to enroll and successfully complete the course. This requirement excludes all telecommunicators that are grandfathered.

Course Goals:

To present the basic standard operating procedures for telecommunicators and to develop the role and responsibilities of the emergency service telecommunicator.

Course Objectives:

The student will be able to:

► Define the role and explain the characteristics of the professional telecommunicator; stress and the telecommunicator; and the telecommunicator’s code of ethics.
► Identify and demonstrate the general operation of the major equipment components of a modern telecommunications service center.
► List and identify the major information resources available to assist in the practice of telecommunications.
► Differentiate between the organization, general operational practices, terminology and common service requests associated with law enforcement, fire and emergency medical services, and the North Carolina Division of Emergency Management.
► Identify, explain and demonstrate common call reception, prioritization and resource allocation practices associated with everyday telecommunications.
► Identify and explain the aspects of civil liability for the professional telecommunicator.
► Identify, explain and demonstrate basic radio broadcast techniques associated with emergency telecommunications.
► Demonstrate basic telecommunications training skills in a structured telecommunications training practicum.  


The course employs lecture, discussion, demonstration and practical exercises. 

Course Requirements:

Attendance is required at all class sessions. All practical exercises must be satisfactorily completed and a minimum score of 70% must be achieved on the final Commission-administered written exam. All students confirmed for this course are required to provide a completed Medical History Statement (F-1) and Medical Examination Report (F-2), unless they have been grandfathered by the NC Sheriffs’ Education and Training Standards Commission.

Special Concerns:

Initial class begins on Sunday at 1:00 p.m.


Register for ALL NCJA classes ((online, traditional and web-based) on our North Carolina Justice Academy Training Portal. After signing in to the portal, you can view ALL available classes. If you don’t have a portal account, instructions for creating one are located here.


Course Coordinator:


Length of Course:

5 & 1/2 days - 48 hours