The student will be able to achieve the following objectives in accordance with the information received during this course of instruction:
o Tactics for staying professional in a crooked world.
o Seven things never to say to anyone . . . and what to say instead.
o The Five Universal Truths that generate voluntary compliance.
o Learn to manage verbal abuse - not just take it.
o How to make Ethical Interventions before bad things happen.
o What is the "POP Index?"
o How to listen to the whole conversation to make the right assessment.
o Knowing when to act and being able to defend your actions.
o Making the best initial contacts in highly emotional situations.
o Build powerful persuasion tactics built on street-tested experience.
o Articulation: How to write the report to defend your decisions.
o Assessment: How to perform, teach, and test/evaluate these tactics.