North Carolina Justice Academy

North Carolina Department of Justice

Conflict Management for Mid-Level Managers

Please check our "Available Training" page for the most current status of the course. 

Who Should Attend:

Mid-level managers in law enforcement, communications or detention positions.

Course Goal:

To present the student with information necessary to identify conflict, understand elements of conflict and develop a plan for conflict management within their agency.

Course Objectives:

1. Define conflict.
2. Identify six (6) common causes of conflict.
3. Identify and explain the five (5) modes of addressing conflict, using the Thomas-Kilmann Conflict Model.
4. List and describe five (5) methods for managing conflict.


Lecture/Conference/Practical Exercises

Course Requirements:

100% attendance
Successful completion of post-test.
Course is structured for mid-level managers.


Register for ALL NCJA classes (online, traditional, web-based) on our North Carolina Justice Academy Training Portal. After signing in to the portal, you can view ALL available classes. If you don’t have a portal account, instructions for creating one are located here.




Course Coordinator:

Laurie Austen

Length of Course:

2 days - 16 hours

Agency Limit: 2