North Carolina Justice Academy

North Carolina Department of Justice

2016 Telecommunicator In-Service: Recognizing and Managing Stress

Please check our "Available Training" page for the most current status of the course. 

Who Should Attend:

All telecommunicators, (sheriffs, police, emergency service centers, highway patrol, etc.) who are employed or sponsored by an emergency services center. Telecommunicators will receive four (4) credits towards annual 2016 in-service training requirements.

Course Goal:

This lesson plan helps students recognize the signs of stress and how to better manage stress in their personal and professional lives. 

Course Objectives:

The student will be able to:
1. Define stress and its stages. 
2. Illustrate the physical and cognitive effects of stress and how stress influences your behavior. 
3. Demonstrate how emotional intelligence will help the telecommunicator manage stress. 
4. Develop a plan for managing stress in your personal and professional life.


This course employs lecture and discussion. 

Course Requirements:

Attendance is required for the entire course session. Testing is required for this in-service training. Participants will be required to score at least 70% on the final exam.


Register for ALL NCJA classes (online, traditional, web-based) on our North Carolina Justice Academy Training Portal. After signing in to the portal, you can view ALL available classes. If you don’t have a portal account, instructions for creating one are located here.




Course Coordinator:

Susan Gillis

Length of Course:

2 hours